On-the-Job Support: How NDIS Helps You Keep Your Job

 


For many people with disability, landing a job is just the first step. The real challenge can often be staying employed, building confidence, adapting to workplace environments, and navigating day-to-day tasks successfully. That’s where on-the-job support through the NDIS Employment Assistance comes in. With the right employment support services, participants are not only assisted in finding roles, but also in keeping them long-term.


What Is On-the-Job Support?

On-the-job support refers to the practical and tailored assistance provided after you’ve been employed. It’s part of the "Finding and Keeping a Job" category within the NDIS Capacity Building budget. This support is designed to help you settle into your new role, overcome obstacles, and become more independent in your workplace.

Depending on your needs and your plan, this support might include:

  • Job coaching and mentoring

  • Help understanding work routines and tasks

  • Communication support with colleagues or supervisors

  • Travel training and assistance with transport

  • Social and emotional support to build confidence

  • Ongoing skills development while in the job

These services can be delivered one-on-one or in group settings, and are completely tailored to your goals.


Why Ongoing Support Is So Important

Even when a person is fully qualified and eager to work, the workplace can present unfamiliar challenges. There might be anxiety around communication, physical access issues, or difficulties adjusting to new routines. Without proper support, these challenges can result in frustration or even job loss.

NDIS participants who receive on-the-job support are more likely to:

  • Maintain consistent employment

  • Grow in confidence and take on new responsibilities

  • Develop strong working relationships

  • Feel more secure in their position

That’s why many finding and keeping a job providers place strong emphasis on sustained support, not just initial job placement.


How NDIS Employment Providers Can Help

NDIS employment support providers specialise in tailoring services to match the unique needs of each participant. These finding and keeping a job providers begin by understanding your career goals, then continuing to support you after you’re hired. Their role may include:

  • Attending your workplace with you (if appropriate)

  • Working with your employer to identify reasonable adjustments

  • Checking in regularly to see how you’re doing

  • Helping you build new skills or take on new roles

  • Advocating for you if you face barriers or discrimination

This support isn’t about doing the job for you; it’s about helping you build the tools and confidence to succeed on your own terms.


Real-World Example

Let’s say James, a young man with autism, lands his first part-time role at a local supermarket. A support worker might attend his first few shifts to help him understand the routines, model appropriate social interactions, and ease anxiety. Over time, the support is reduced as James becomes more confident. Months later, his provider checks in to see how he's progressing and helps him prepare for a performance review.

This kind of on-the-job support is key to ensuring long-term success, and it’s exactly what the NDIS aims to deliver under its employment initiatives.


How to Access On-the-Job Support

To access this kind of support, make sure your NDIS plan includes funding under Capacity Building – Finding and Keeping a Job. If you're not sure whether it's included, a plan review or discussion with your Support Coordinator or Local Area Coordinator (LAC) can help.

You can then connect with finding and keeping a job providers in your region, organisations that are registered with the NDIS to deliver these services. Look for providers with a strong track record in job retention, mentoring, and workplace engagement.


Final Thoughts

Finding a job is a huge achievement. Keeping that job and thriving in it is equally important. The NDIS recognises this, and through on-the-job support, helps participants navigate challenges and build fulfilling careers.

Whether you need help settling into a new job, communicating with your team, or managing work stress, the right employment support can make all the difference.

If you or someone you support is looking to build lasting employment success, consider partnering with experienced finding and keeping a job providers who are committed to your long-term goals, not just your next paycheck.

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